Quality Manager

• Directly oversee and manage employees, providing leadership, guidance, and responsibility management.
• Focus on employee development, team building, and enhancing interdepartmental connectivity.

• Manage Preventive Care, Emergency Department, Laboratory, and Pharmacy metrics to optimize utilization while ensuring minimal disruption to service and patient flow.
• Apply a solid understanding of QI methodologies using a plug-and-play approach that integrates seamlessly into practice operations, addressing utilization metrics and primary care preventative metrics as needed.

• Serve as the primary contact for practice outreach, dedicated to elevating quality across operations and ensuring alignment with contract performance criteria.
• Facilitate knowledge transfer between high-performing and underperforming practices, focusing on implementing strategies that are straightforward and minimally disruptive.

• Act as the principal interface for private practices, focusing on quality-specific discussions that highlight the significance and benefits of suggested changes.
• Provide exemplary service to practices, ensuring interactions are clear, persuasive, and underscore the critical need for buy-in to achieve contract performance targets.

• Demonstrate thorough knowledge of quality and utilization metrics relevant to private practices and their impact on operational and contractual performance.
• Skillfully translate this understanding into clear, actionable strategies with concise instructions for immediate action: 'You can make these few changes by adding them to your workflow tomorrow…'

• Offer concise, easy-to-follow instructions that encourage immediate implementation without disrupting existing practice operations.
• Clearly articulate the importance of the changes, fostering understanding and buy-in from practice staff to ensure cooperative implementation and successful contract performance.

• Quality Improvement Training - Training in quality improvement methodologies such as Six Sigma, Lean, or Total Quality Management (TQM). Certifications like Certified Professional in Healthcare Quality (CPHQ) are highly valued.
• Leadership and Management Training - Courses or certifications in leadership, team management, and communication skills.  Practical experience in managing teams and projects within a healthcare setting is crucial.
• Healthcare-Specific Training: Understanding of healthcare regulations, compliance standards, and best practices. Continuous professional development through workshops, seminars, and conferences related to healthcare quality and management.

• Certifications in Excel or related areas (e.g., Microsoft Office Specialist).
• Experience with advanced data analysis tools and techniques.
• Familiarity with other Microsoft Office applications and data analysis software.
• Proficiency in Microsoft Excel, including but not limited to:
• Creating and formatting spreadsheets.
• Using basic formulas and functions (SUM, AVERAGE, COUNT, etc.).
• Data entry and validation.
• Applying conditional formatting.
• Using lookup functions such as VLOOKUP and HLOOKUP.
• Managing and analyzing data with pivot tables and pivot charts.
• Creating and editing charts and graphs.

When you choose us, you choose Quality - Care - Innovation…First